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Silver - Reactive

Our reactive support contract provides a number of unique features that enable your staff to focus on your business not struggling with their IT.

  • 1st Line IT Helpdesk manned by qualified professional engineers available 8am to 6pm Monday thru Friday, including remote desktop support (if available) with clear escalation to 2nd Line support.
  • 2nd Line Technical account management
  • Full Documentation of your network in a maintained Support Handbook so that you remain in possession of your technical information.
  • Three Month rolling agreements NO ANNUAL CONTRACT!
  • Our web based call logging systems means we never lose your call details.

    LETN have spent many hours talking to our customers to find out what they expect from their support. The above features of our contracts have all been developed from customer research.

    Supporting Your Employees

    To keep your business running at peak performance you need confidence that when presented with an IT issue your workforce are able to call on prompt and sound advice. LETN’s Silver Helpdesk service allows our engineers to take ownership of your employees problem and quickly find a resolution.

    Being There When You Need Us

    Our service is unique in the Small Business Marketplace… We have recognised that small businesses often work longer and harder than larger companies. That’s why our Helpdesk is open 10hours a day from 8am to 6pm to ensure that we are there to fix your IT issues remotely when they occur.

    Ongoing Account Management and Consultancy

    Quality of service is very important to us and we pride ourselves on knowing your network inside out. To make it easier to keep track of this we provide you with a Support Handbook which we use to document changes and projects that affect your IT. You will always have a clear picture to hand of how your network works. Our consultants are also happy to talk you through possible projects to improve your network and will assist with Cost Analysis, feasibility studies and budgetary costing.

    Compliment your silver support with proactive support by taking out our Gold Support alongside Silver.

    Download our Silver Support Brochure